If work is not delivered or the delivered work does not follow your instructions, raise a dispute from your dashboard within 7 days of delivery.
Admins review the reference material, the submission and the instructions before deciding an outcome.
Outcomes may include a rewrite by another writer, a partial refund or a full refund of the amount paid, depending on the stage of the order.
Payments in this version are recorded and verified manually by admins; refunds are processed the same way.